Wednesday, December 9, 2009

Why is it so hard to get a student loan? And what can make it so easy?

Okay, the buzz words these days are the "economy sucks!"  I hear all the time "my credit is terrible."  "My dad lost his job."   "I've been denied a loan before, and so I'll be denied again."  And the list goes on.


Sure, times are bad.  But let's be straight.  Most lenders have lessened or amended their credit criteria so customers can continue to be approved. (their existence depends upon it)  Those that did not, have opted out of the business.  Students have continued to find ways to attend colleges and colleges have become more accommodating to those students.  America has a way of toughing it out!


So then really, why is obtaining a student loan such a hassle?


My sister's friend Sunita tells her "I applied for a student loan through this company.  I was really nervous since I received a 5 day eviction notice from my college dorm.  And so naturally my calls to the lender increased many fold.  They told me fax your tax document. I did. They told me they didn't receive it, fax again.  I did.  They told me it didn't come clear, fax again.  I did.  They told me they received it.  I was like voohooo thank god!"


My sister rejoices "finally!"


Sunita says "Yeah, but then they say, 'however we haven't received Schedule C of the tax return.'  I re-faxed it.  They told me they have it, but the tax return is missing my signature.  I signed and faxed.  They told me its not legible.  At this point I received a 24 hour eviction notice from my dorm and have nowhere to go!  I was totally frantic on the phone with the lender, and unable to communicate anymore.  Every time I had called, a different representative picked up and gave me a different answer!  So I just hung up and cried."


My sister asks "so you got kicked out of your dorm?"


Sunita replies, "Not yet.  This guy noticed my weeping, and asks me what happened.  I told him. He offers to help because he used to work for a student loan company and understands the process. 


My sister questions with surprise "you trusted him?"


Sunita answers "the alternative was to be homeless." 


My sister inquires with suspicion "then what happened?"


Sunita says "well, I sobbed while he spoke to the representative.  I gave him 3rd party authorization to speak on my behalf.  And every couple of minutes he hands a new tissue to me.  After a few minutes he asks the representative 'so you don't have a signed tax return, but you do have her paystub?  Ok very good.  And your company's criteria is to verify the student has an income, correct?  Ok great. So then you don't need the tax returns, you already have the paystub that clearly shows she has an income.  Would you be able to close this loan?  Very nice.  Would you please fax us a status confirmation that this loan is closed so we can show the school?  Awesome.  The fax # is _ _ _ __ _ _ _.  Thank you very much.'  I was amazed!"


My sister exclaims "wow!"


Sunita reacts "yeah, I went back to the dorm and my door's lock was changed.  I showed the staff at the dorms my status confirmation of approval and they let me in!  Couple days later, the money was at the school."


My sister asks "who was that guy!?"


Sunita responded "a farishta."  (an angel, in hindi)


Is it really that simple?   Are there some people out there that can exert little time and effort but produce astounding results?  Are there angels amongst us?

7 comments:

  1. This article is on the mark! A friend of mine worked for a student loan company before the massive layoff. He was easily able to help me receive a student loan through another company since he knew the process so well. I know him very well, therefore, I can say he is no angel. However, when in the pits, anyone able to lift me out deserves to be called Gabriel!

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  2. I've had experiences where no one at the student loan company was able to help me for a good 2 months. And ofcourse, like in Sunita's case, I got a different answer from each rep I spoke with. Then one day I was so upset that I just started cussing out the rep that picked up. That man just listened so calmly, and understood my frustrations to such a degree that I thought I was the one being "irrational." Anyway, he took charge of my loan and 3 days later the funds disbursed. When I had called that last time, I started to bomb away at the enemy, but ended up making a friend.

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  3. I agree. But my experience is that even if a person has worked for student loan companies, he/she has no clue about financial aid. I've
    got help from someone who worked for a lender, but she didn't know how schools work, and my loan eventually got turned down by the school.

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  4. You're right Natalie. Sometimes just the lender experience will not do. An understanding of the school's financial aid system and the know-how of processing loans for a student loan company is an unbeatable combination.

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  5. Nice! I've had serious issues with loans every year. I never found anyone who can help me in that manner.

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  6. this is so great! i will be needing some assistance soon! who do i contact for help?

    Callie

    it is not letting me post so i chose anonymous but please reply soon
    thanks

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  7. Callie, there is now an initial set-up to help you in the same manner Sunita was helped! Email me at beeb78@gmail.com and I'll forward the information to you right away. Happy New Years!

    ReplyDelete

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About Me

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I worked as Senior Student Loan Specialist processing student loans for 20+ banks across the US.